Customer Support

Please note that Careline Community Service support is only available in our installation area.

Whatever the problem with your Careline alarm, let us know how we can help. Lost your pendant? We can sort that out. Have a question about your payments? We’re here for you. Complete the form below and we’ll be in touch promptly.

If you are unable to complete this form for any reason, please call us on 01553 616200, option 1.

Support enquiry

Important: If your alarm is not working, please call us on 01553 616200, option 1.

Firstly, are you contacting us for yourself? Or on behalf of someone else?

If for yourself, please complete sections 2 and 3 only.

If for someone else, please complete all three sections.

Section 1: Your contact details

Relation to the alarm user

Title

First Name *

Surname *

Postcode *

Telephone 1 - the best number for us to reach you on *

E-mail Address, if you have one

Section 2: The Alarm user’s details

Title

First name *

Surname *

Address line 1 *

Address line 2 *

Address line 3

County *

Postcode *

Telephone 1 - the best number for us to reach you / them on *

Email address, if you / they have one

Section 3: How can we help?

Please let us know which item(s) we can help you with.

Alarm base unit

Alarm pendant

Wrist strap or neck chain

Key safe

Payment enquiry

Other

Please use this box to tell us anything else regarding your enquiry e.g. "I need a new wrist strap".

Who should we contact regarding this enquiry? *

I agree that I have read, understood and agree to the terms in our Privacy Policy *

7 + 1 = ?Please prove that you are human by solving the equation *

Customer Support

Support enquiry

Address

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