About Careline


Established in 1986, Careline Community Service has rapidly evolved to become one of the most recognised and trusted suppliers of Careline alarms and telecare in the region.

At the end of 2022 Careline had in excess of 3,600 clients across Norfolk, Suffolk and parts of Cambridgeshire and Lincolnshire.

Why choose us?

As part of the Borough Council of King’s Lynn & West Norfolk you are assured of a quality service by council staff that are highly trained and have undergone police security checks.

Our council backing gives our customers peace of mind that they will receive the high quality service they deserve.

Other services

In addition to Careline we can refer in to other council departments offering support and advice including;


Provide support to adults experiencing loneliness or isolation, helping them to engage in their local community.

Care & Repair

Provide advice and support on adaptations and equipment to help you to live independently in your own home.

Benefits Advice and Review Team

Provide advice and support to ensure you are claiming the benefits you are entitled to including Council Tax Support and Personal Independence Payments.


Here at Careline Community Services we have access to government and other party funding, so depending on your circumstances some or all of the costs incurred may be met by one of these grants.

Our team will be able to advise of this prior to any works being carried out.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk