• Three women looking at a tablet or ipad.
  • An older couple with their daughter.
  • A grandma with two of her grandchildren sat on a bench in the garden.
  • An older couple looking into each other's eyes. The man has his arm around the woman's shoulder.
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Careline Community Service

Supporting you to live safely and independently in your own home through our 24/7 personal alarm service.

Who are we?

Careline Community Service is a personal alarm service operated by the Borough Council of King’s Lynn and West Norfolk. We support thousands of people across Norfolk and parts of Cambridgeshire, Suffolk and Lincolnshire, to remain living independently in their own home. Our service provides you with peace of mind that help is just the touch of a button away.

  • Personal in-home installation and servicing by a member of our team

  • No upfront fees

  • Rolling contract with the option to cancel at any time you want

  • Once cancelled, you are only charged until the end of the month in which the equipment is returned

  • Home visits available for faults or problems

Our year in numbers – 2024

2537

amount of ambulances requested last year

2049

amount of falls recorded last year

96.4

percentage of calls answered in 60 seconds

181

amount of fire services requested last year

63372

amount of alarm calls received last year

Enquire

Enquire about a Careline alarm for yourself, or someone else.

Customer support

Get in touch with any enquiry about an existing Careline alarm.

News and events

Events we attend and news about the digital switchover.

Link to: About
Poster showing the 3 steps care alarm users should take during the digital switchover of phone lines.

The digital switchover is happening.

Our alarms are ready.

ARE YOU?

Click here to learn more.

What our customers say about us:

Mrs F – King’s Lynn

Careline has given me more independence and feeling that there is always someone there to help me if I am in trouble or difficulty.

Mrs A – King’s Lynn

I live alone and I feel more secure and now have more peace of mind. More peace of mind is great help when you get old.

Mrs Y – Downham Market

The service you provide is excellent, someone you can trust with council backing, long may it continue.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk