Frequently asked questions

Answers to frequently asked questions about our Careline GO.

Here are some of our frequently asked questions from our customers.

If you can’t find the answer to your question, please feel free to contact us.

One of our friendly team will be on hand to have any questions you have about our products and services.

  1. Connect the plug pack and supplied cable to the charging base and plug into power.
  2. Place your GO Personal Alarm on the wireless charger. Be sure to check that the ‘walking person’ symbol faces upwards; the charger and the device will illuminate blue to indicate that charging has started.
  3. Charging duration is approximately three to five hours from low battery.
  4. When the device is charged, its light ring will illuminate green. If the alarm has automatically updated during charging, it will flash white and if setup to do so it will announce “Update completed” when removed from the charger.
  5. To use your device at any time, simply remove it from the wireless charger.
  1. To send an alert for help, any time of the day or night, press and hold both buttons at the same time on your GO. This will start the short pre-alarm sequence with a distinct tone and vibration.
  2. The light ring around the GO will flash red to let you know an alert is being sent to the Monitoring Centre. A voice message will play, “Help alert in progress”.
  3. Once the alarm has been received, a voice message will play and repeat: “The alert has been received by monitoring: you will soon be contacted by an operator.”

The GO has a falls detection function, but this only recognises sudden impact falls, not staggered or slumped falls.

When you press your GO, our operators will talk to you through the device and take appropriate action, whether it be contacting a friend or family member to alert them of the problem or contacting the emergency services. The GO will pinpoint your location so we will know where you are and can pass this information on.

Once your press the GO you will call through to our Monitoring Centre where our friendly and professional operators will talk to you and take appropriate action, whether it be contacting a friend or family member to alert them of the problem or contacting the emergency services.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk