Careline Agreement

Your Contact Details

Are you contacting us for yourself, or on someone's behalf? If for yourself, please go straight to the Alarm User's Details section. If on someone's behalf, please complete this section. We will call you from 01553 616200 to discuss the alarm user's requirements.

Alarm User's Details


Alarm User's Doctor Details


Alarm User's Medical Information

Tick all that apply.


Medication or items we need to be advised of

Tick all that apply.


Allergies to medication

Tick all that apply.


Blood thinners

Tick any that are being taken.


Other household residents

Tell us about any other people in the same household.


To add more residents please use the Additional Information section.

Professional Carer Details

Tell us if a professional carer visits you.


Key safe details


Alarm User's Emergency Contacts

Please list your responding emergency contacts here, including any that live with you. Your emergency contacts will be called in the order you list them here, until one answers and agrees a course of action to be taken. If you have more than 4 contacts, please list any additional in the Additional Information section.


Additional information

Please add any further additional information below.


VAT relief

VAT relief eligibility

You qualify for VAT relief if you have a disability or a
long-term illness (but please note the definition of this
below) and you are buying the product for your own
personal or domestic use. You don’t have to buy the
goods or services yourself. If your family member,
carer or guardian buys the goods or services for you,
and you qualify, then you won’t be charged VAT.
For VAT purposes, you have a disability or long-term
illness if you meet any of the following conditions:
• You have a physical or mental impairment which
has a long-term and substantial adverse effect upon
your ability to carry out everyday activities.
• You have a condition that the medical profession
treats as a long-term illness, such as diabetes or
heart disease.
• You are terminally ill.


Eligible conditions include:


• Arthritis
• Blindness
• Cardiovascular Disease
• Deafness
• Diabetes
• Epilepsy
• Heart Disease
• Hypertension
• Kidney Disease
• Motor Neurone Disease
• Multiple Sclerosis
• Parkinson’s Disease
• Physically disabled
•Terminally ill
• Other


If you are in any doubt as to whether you are eligible to receive our good or services without paying VAT, please consult HMRC.