Scam Alert – Telephone cold calls asking for Key Safe
Norfolk Trading Standards are warning Norfolk residents about telephone cold calls asking for codes to key safes.
We have been contacted by the relative of an elderly Norwich resident who was telephone cold called by someone who was claiming to be working for British Telecom (BT). The caller stated that there was ‘problems with the telephones in the area’ and that they needed the code to the residents’ key safe so they could access the property.
The resident in this case unwittingly revealed the key safe code for their property to the caller. Following the call the resident realised their mistake and contacted a relative who contacted Trading Standards.
BT has stated that ‘genuine BT staff will never ask for this kind of information from householders. If you are ever unsure about a caller claiming to be from BT, end the call straight away and call us back on 0800 800 150.’
Trading Standards advises residents with a key safe to NEVER reveal the code to anyone who cold calls asking for details.
If you have received one of these calls and need further advice contact the Citizens Advice consumer helpline on 08454 04 05 06 or via their online reporting form