Falls Pendant

24/7 help at the touch of a button

Our Careline falls pendant is perfect for those prone to falling.

This sensitive pendant will alert us anytime you have a fall or press the button, allowing us to help you in all situations.

Supporting you if you fall, 24 hours a day, 7 days a week

Our Vibby falls pendant is an ideal solution if you experience regular falls due to poor mobility or long-term health conditions such as epilepsy, diabetes and Parkinson’s disease.

Worn around the neck or wrist, the falls pendant offers peace of mind and reassurance that if you do fall, a call will automatically be placed to our call centre.

Our falls pendants:

  • are lightweight, easy to wear and stylish
  • allow you to move freely about your home and garden
  • automatically alerts us if you fall*

​The falls pendant has built-in sensors and will automatically alert our monitoring centre if you fall*. Alternatively you can press the button to place a call manually.

*Some falls (soft or broken falls against a wall or chair) may not be detected by the pendant, so we encourage you to always press the button if you are able to.

For more information please visit the user guide tab above.

You may be eligible for help towards the cost of your new Careline Personal Alarm

We offer a grant to cover the cost of the installation of our Careline Personal Alarm, Falls Pendant and BuddyButton if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.

Installation cost


for residents within
west Norfolk


for residents outside
of west Norfolk

Weekly rental


same price for
all customers

All prices shown above exclude VAT.

How does your falls pendant work?

1. Press the button for help

Pressing the button on your alarm will put you in touch with our team

2. Heavy fall detected

Sensors in the pendant allow an automatic call to be sent if a heavy fall is detected

3. Our operator will assess you

We will call one of your contacts or the emergency services.

Here’s what our customers say about our falls pendant service

Mr K – King’s Lynn

I can now feel safe when going further than my house, i.e. – in the garden or when out in the car.

Mrs W – Downham Market

I feel more secure with my Buddy around my neck. I have more confidence about going out.

Mrs S – Kings Lynn

Since having the BuddyButton, my husband has gained more confidence and enabled him to live more independently.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk