Careline Basic Home Alarm

24/7 help at the touch of a button

Our basic home alarm means that help is just the touch of a button away.

It is monitored 24 hours a day, seven days a week, helping you and your loved ones remain independent and safe inside your own homes.

Independence when you want it, help when you need it

Our Careline basic home alarm offers peace of mind and reassurance round-the-clock. Worn around the neck or wrist, our pendant is comfortable and discreet. By the touch of a button, our call monitoring centre can contact family, friends or the emergency services if needed, 24 hours a day 7 days a week.

Our Careline personal alarm pendant:

  • is lightweight and easy to wear
  • allows you to move freely about your home and garden
  • is waterproof for use in the shower
  • has a range of approximately 50 m (this may vary depending on the structure of your property, our installers will check the range when they visit)

Our 24-hour alarm service is connected to your home through your telephone landline and an electrical socket.

Once the button is pressed on your pendant, it will send a signal to the alarm unit in your home. This will automatically dial the call monitoring centre where one of our operators will answer your call in seconds.

Even if you can’t speak, or are too far away from the unit, our operator will know who you are, and will have all your details to hand. They’ll contact a relative, neighbour or the emergency services on your behalf.

For more information please find our user guide below or visit our FAQs page.

Vibby falls pendant

Our Vibby falls pendant is an ideal solution if you experience regular falls due to poor mobility or long-term health conditions such as epilepsy, diabetes and Parkinson’s disease.

Worn around the neck the falls pendant offers peace of mind and reassurance that if you have a heavy/dangerous fall, a call will automatically be placed to our call centre.

Some falls (soft or broken falls against a wall or chair) may not be detected by the pendant, so we encourage you to always press the button if you are able to.

Our Vibby falls pendant:

  • is priced at £1.15 per week (extra) for the weekly rental
  • is lightweight, easy to wear and stylish
  • allow you to move freely about your home and garden
  • automatically alerts us if you have a heavy/dangerous fall
  • is a great solution if you experience regular falls and poor mobility*

*If you are still mobile and move around your home freely we would suggest that you use our Basic pendant to prevent false calls being made through to the monitoring centre.

For more information please visit the user guides tab above.

You may be eligible for help towards the cost of your Careline Basic Home alarm and Vibby falls pendant

We offer a grant to cover the cost of the installation of our Careline Basic Home Alarm and Vibby falls pendant if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.

Installation cost


for residents in West Norfolk


for residents outside West Norfolk

Self installation


Alarm sent by post

Careline Basic Home Alarm


weekly rental

Careline Basic Home Alarm, with Vibby falls pendant


weekly rental

All prices shown above exclude VAT.

How does your personal alarm work?

1. Press the button for help

Pressing the button on your alarm will put you in touch with our team

2. Speak to our operators

Our trained operators will talk to you via the alarm and assess your needs

3. Our operator will assess you

We will call one of your contacts or the emergency services.

Here’s what our customers say about our personal alarm service

Mr K – King’s Lynn

I feel safer going shopping knowing my husband has contacts

Mrs W – Downham Market

All work carried out at this visit and previous work has enabled me to remain safely in my own home at the age of 90. Without it, I would have been in danger of falls etc.

Mrs S – Kings Lynn

Excellent work carried out efficiently, friendly assistant without having to wait for ages.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk