24/7 help at the touch of a button
Our personal alarms mean that help is just the touch of a button away.
It is monitored 24 hours a day, seven days a week, helping you and your loved ones remain independent and safe inside your own homes.
Our Careline personal alarm offers peace of mind and reassurance round-the-clock. Worn around the neck or wrist, our pendant is comfortable and discreet. By the touch of a button, our call monitoring centre can contact family, friends or the emergency services if needed, 24 hours a day 7 days a week.
Our Careline personal alarm:
Our 24-hour alarm service is connected to your home through your telephone landline and an electrical socket.
Once the button is pressed on your pendant, it will send a signal to the alarm unit in your home. This will automatically dial the call monitoring centre where one of our operators will answer your call in seconds.
Even if you can’t speak, or are too far away from the unit, our operator will know who you are, and will have all your details to hand. They’ll contact a relative, neighbour or the emergency services on your behalf.
For more information please find our user guide below or visit our FAQs page.
We offer a grant to cover the cost of the installation of our Careline Personal Alarm and Falls Pendant if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.
The Sound Booster is a speaker with a built-in microphone that increases the audible range of the Vi Alarm in the home, making it easier for residents to communicate with the monitoring centre when they need to.
Using a Sound Booster, in combination with an Vi Alarm, in areas such as the hall, lounge or bedroom, provides reassurance to the resident that they will be heard and reduces No Voice Contact calls and unnecessary responder callouts.
Find out more about our Sound Booster.
Our Vibby falls pendant is an ideal solution if you experience regular falls due to poor mobility or long-term health conditions such as epilepsy, diabetes and Parkinson’s disease.
Worn around the neck the falls pendant offers peace of mind and reassurance that if you have a heavy/dangerous fall, a call will automatically be placed to our call centre.
Some falls (soft or broken falls against a wall or chair) may not be detected by the pendant, so we encourage you to always press the button if you are able to.
Our falls pendants:
*If you are still mobile and move around your home freely we would suggest that you try our Careline GO or Careline Personal Alarm to prevent false calls being made through to the call centre from your Falls Pendant.
For more information please visit the user guide tab above.
We offer a grant to cover the cost of the installation of our Careline Personal Alarm and Falls Pendant if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.
for residents within
west Norfolk
for residents outside
of west Norfolk
Alarm sent by post
same price for
all customers
All prices shown above exclude VAT.
Pressing the button on your alarm will put you in touch with our team
Our trained operators will talk to you via the alarm and assess your needs
We will call one of your contacts or the emergency services.
I feel safer going shopping knowing my husband has contacts
All work carried out at this visit and previous work has enabled me to remain safely in my own home at the age of 90. Without it, I would have been in danger of falls etc.
Excellent work carried out efficiently, friendly assistant without having to wait for ages.
