Careline Basic Home Alarm

Independence when you want it, help when you need it

Our Careline basic home alarm offers peace of mind and reassurance round-the-clock. Worn around the neck or wrist, our pendant is comfortable and discreet. By the touch of a button, our call monitoring centre can contact family, friends or the emergency services if needed, 24 hours a day 7 days a week.

Our Careline personal alarm pendant:

• is lightweight and easy to wear
• allows you to move freely about your home and garden
• is water resistant for use in the shower
• has a range of approximately 50m (this may vary depending on the structure of your property, our installers will check the range when they visit)

Our 24-hour alarm service is connected to your home through your telephone landline and an electrical socket.

• Additional pendants available here

Once the button is pressed on your pendant, it will send a signal to the alarm unit in your home. This will automatically dial the call monitoring centre where one of our operators will answer your call in seconds.

Even if you can’t speak, or are too far away from the unit, our operator will know who you are, and will have all your details to hand. They’ll contact a relative, neighbour or the emergency services on your behalf.

For more information please find our user guide below or visit our FAQs page.

Vibby falls pendant

Our Vibby falls pendant is an ideal solution if you experience regular falls due to poor mobility or long-term health conditions such as epilepsy, diabetes and Parkinson’s disease.

Worn around the neck the falls pendant offers peace of mind and reassurance that if you have a heavy/dangerous fall, a call will automatically be placed to our call centre.

Some falls (soft or broken falls against a wall or chair) may not be detected by the pendant, so we encourage you to always press the button if you are able to.

Our Vibby falls pendant:

• is priced at £1.15 per week (extra) for the weekly rental
• is lightweight, easy to wear and stylish
• allow you to move freely about your home and garden
• automatically alerts us if you have a heavy/dangerous fall, followed by a period of inactivity
• is a great solution if you experience, or are at risk of, regular falls and poor mobility*

*If you are still mobile and move around your home freely we would suggest that you use our Basic pendant to prevent false calls being made through to the monitoring centre.

For more information please visit the user guides tab above.

You may be eligible for help towards the cost of installing your Careline Basic Home alarm and Vibby falls pendant

We offer a grant to cover the cost of the installation of our Careline Basic Home Alarm and Vibby falls pendant if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.