Careline Personal Alarm

24/7 help at the touch of a button

Our personal alarms mean that help is just the touch of a button away.

It is monitored 24 hours a day, seven days a week, helping you and your loved ones remain independent and safe inside your own homes.

Independence when you want it, help when you need it

Our Careline personal alarm offers peace of mind and reassurance round-the-clock. Worn around the neck or wrist, our pendant is comfortable and discreet. By the touch of a button, our call monitoring centre can contact family, friends or the emergency services if needed, 24 hours a day 7 days a week.

Our Careline personal alarm:

  • is lightweight and easy to wear
  • allows you to move freely about your home and garden
  • is waterproof for use in the shower
  • has a range of approximately 50 m (this may vary depending on the structure of your property, our installers will check the range when they visit)

Our 24-hour alarm service is connected to your home through your telephone landline and an electrical socket.

Once the button is pressed on your pendant, it will send a signal to the alarm unit in your home. This will automatically dial the call monitoring centre where one of our operators will answer your call in seconds.

Even if you can’t speak, or are too far away from the unit, our operator will know who you are, and will have all your details to hand. They’ll contact a relative, neighbour or the emergency services on your behalf.

For more information please find our user guide below or visit our FAQs page.

You may be eligible for help towards the cost of your new Careline Personal Alarm

We offer a grant to cover the cost of the installation of our Careline Personal Alarm and Falls Pendant if you live within West Norfolk and are in receipt of a qualifying benefit, or experiencing memory loss.

Installation cost


for residents within
west Norfolk


for residents outside
of west Norfolk

Self installation


Alarm sent by post

Weekly rental


same price for
all customers

All prices shown above exclude VAT.

How does your personal alarm work?

1. Press the button for help

Pressing the button on your alarm will put you in touch with our team

2. Speak to our operators

Our trained operators will talk to you via the alarm and assess your needs

3. Our operator will assess you

We will call one of your contacts or the emergency services.

Here’s what our customers say about our personal alarm service

Mr K – King’s Lynn

I feel safer going shopping knowing my husband has contacts

Mrs W – Downham Market

All work carried out at this visit and previous work has enabled me to remain safely in my own home at the age of 90. Without it, I would have been in danger of falls etc.

Mrs S – Kings Lynn

Excellent work carried out efficiently, friendly assistant without having to wait for ages.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk