Community Alarms

The Careline Personal Alarm means that help is just the touch of a button away. It allows people who might be vulnerable, isolated, or who suffer from medical conditions to live independently, secure in the knowledge that help is at hand if they need it.

It is monitored 24 hours a day, seven days a week, giving you and your loved ones peace of mind.

Clients join us for a variety of reasons, these may include:

  • Mobility problems
  • Medical conditions
  • Prone to falls
  • Learning difficulties
  • Mental illness
  • Vulnerable or isolated
  • Victim of crime

The Equipment – What you will need

You will be given a pendant, which can be worn around the wrist or neck, giving you the freedom to move about your home and garden. It will be active for a good distance and covers most average-sized houses and gardens. Our officers will test the range of the pendant with you so that you will know where it will work in your property.



You will also be given a Careline alarm unit which the officer will connect to the telephone and electricity supply in your home.  The box has a powerful speaker and sensitive microphone so even if you are some distance away from it, you should still be able to hear the operator and they will be able to hear you. It is also fitted with a back-up battery, so if there is a power cut, it will still function for up to 12 hours.

alarm-unit                         lifeline-vi-cut-out

How it works

If you call and ask us to visit you, we will take your name, address and telephone number and book an appointment date with you.  If you are calling on behalf of a friend or relative, and wish to be there when we visit, we will do our very best  to accommodate this.

A Careline officer will visit you to take some information so that we can set up your personal record. This information is only used by Careline for the alarm service. We use the information to make sure we get you the right help when you need it.

The officer will ask for your name, address, information about any relevant medical conditions and the details of at least one person who can be contacted in the event of an emergency. Ideally, at least one of your nominated contacts will have a key to your house, so that they can get in if you are unable to open the door. Your nominated contacts might be friends, neighbours or family members. Information can be updated at any time.

Don’t have any keyholders? Don’t worry, we may be able to help.  We could help to arrange for a police approved keysafe to be fitted to your property.  This is a small, secure box, fitted near your door which can contain a key to your property.  To open the keysafe, a four digit code, chosen by you, must be entered.

The emergency call


If you have a trip, fall, medical emergency or need help, press the button on the pendant. The Careline alarm unit will make a series of beeping noises to let you know it has been activated. It will send a signal to the alarm unit in your home and this will automatically dial the control centre, where an operator is available 24-hours a day, ready to take your call. The call centre is operated by Herefordshire Housing who provide a professional service and are fully accredited by the TSA (formerly Telecare Services Association).

Each pendant has a unique identification number. This means that as soon as the call connects, the operator can see who is calling and has access to the information you have supplied about your needs and nominated contacts. Even if you cannot speak or are too far away from the speaker in the alarm unit to be heard, the operator will begin to contact people on your list, or contact the emergency services. If you have a keysafe, the four digit code may be given to the emergency services to allow them into your home to help you.  (This code will not be given to anyone else).

For the security of clients and staff, all calls to the control centre are voice recorded.