Personal Installation by our Visiting Officers
Our Visiting team (installers) operated throughout the pandemic to the present day, supplying our alarms and pendants to customers in Norfolk and the surrounding areas. The installers ensure that they are working in the safest conditions for both the customers and themselves.
Prior to their visit we will contact the customer to book the installation in around their schedule, and on the day if customers would like the visiting officer to wear PPE, they will have this ready to put on.
We offer a self-installation service for customers who may need it or find it easier to do. This entails sending one of our products and a product installation and user guide in the post (at a small fee) to the customer’s address.
The guides will clearly explain how to set up the alarms/pendants and how to test/use them. If assistance is needed, will be on hand Monday to Friday offering telephone support to help set it up.
Out of hours faults service
If a fault occurs out of office hours or during the weekend it will be passed on to our Service and Maintenance contractors who will contact the customer to arrange a visit. PPE is available to be worn by the contractors if the customer would like them to wear it.
This service offers support to adults living in west Norfolk and parts of Breckland, who are experiencing loneliness or isolation. Please contact 01553 616200 or visit the website www.asklily.org.uk for further information.