Please be careful when answering the phone. We have had reports of scammers asking for upfront payments to upgrade your Careline alarm unit. We would never ask for an upfront payment before visiting your property and our alarm upgrades are free to existing clients. All visiting officers will have ID badges which you can request to see before they enter the property. If you are ever unsure whether the person on the end of the phone is legitimate then always put the phone down and call us directly on – 01553 616200.