Customer Support

Please note that Careline Community Service support is only available in our installation area.

Whatever the problem with your Careline alarm, let us know how we can help. Lost your pendant? We can sort that out. Have a question about your payments? We’re here for you. Complete the form below and we’ll be in touch promptly.

If you are unable to complete this form for any reason, please call us on 01553 616200, option 1.

Support enquiry

Important: If your alarm is not working, please call us on 01553 616200, option 1.

Firstly, are you contacting us for yourself? Or on behalf of someone else?

If for yourself, please complete sections 2 and 3 only.

If for someone else, please complete all three sections.

Section 1: Your contact details

Section 2: The Alarm user’s details

Section 3: How can we help?

Please let us know which item(s) we can help you with.

6 + 1 = ?

© Careline Community Service | Borough Council of King's Lynn & West Norfolk