Cancel a Careline alarm

We’re here to help you cancel a Careline Community Service alarm when you need to, with the minimum of fuss. Complete the form below and we’ll be in touch promptly. If you are unable to complete the form, please call us on 01553 616200, option 1.

Please note we are unable to help cancel alarms from other suppliers.

Cancel a Careline product or service

Firstly, are you contacting us for yourself? Or on behalf of someone else?

If for yourself, please complete sections 2 and 3 only.

If for someone else, please complete all three sections.

Section 1: Your contact details

If you, or someone else, is legally responsible for the alarm user’s affairs (Power of Attorney, Probate etc.) please give the address for further correspondence regarding cancellation of the alarm below.

Section 2: The alarm user’s details

Section 3: Returning the Careline equipment.

Please let us know why the alarm is being cancelled.

Instructions for returning the alarm.

Rental charges apply to ALL the Careline equipment up to the end of the month in which it is returned to us. This means the alarm base unit, pendant(s) and also any leads, plugs etc. that were supplied by us.

There are two ways to return the equipment to us. You can bring it to the council office in King’s Lynn in a bag or box – if you do this, please make sure you enclose the name and address of the person who had the alarm. Or we can send you a self-addressed padded bag for you to post the equipment back to us, at no charge to you. If you do this, please make sure you ask for “proof of posting” at the Post Office when you send it.

Please let us know which method you’d like to use.

If you’d like the return bag sent to a different address, please enter this in the box below.

If you requested a returns bag and don’t receive it within 10 days of submitting this form, please let us to know to prevent further rental charges.

1 + 0 = ?

© Careline Community Service | Borough Council of King's Lynn & West Norfolk