The latest from BT about the Digital Switchover
Find out more on the latest news about the Digital Switchover here.
Already switched over to digital?
Your broadband engineer may or may not have plugged your careline alarm into your new digital router so that it will work. If they didn’t, this is what you need to do;
You will need to unplug the Vi from the old BT telephone socket (as this will be cut off by BT) and plug it into the telephone port in the router (please see video below). The landline phone then needs plugging into the Vi unit via the white adaptor.
If you struggle with this then we suggest you ask a friend, neighbour, or family member for help. Alternatively, you can speak to the Careline Team who can guide you through the process over the phone.
If your engineer has left your Careline alarm unplugged and you are unhappy with the service provided we encourage you to make your provider aware by following the steps outlined within their complaints process. Details of how to do this can be found on their website, by speaking to their customer services department or on the back on any bills.