Customer Support
If you are one of our valued customers, help and advice can be found here.
We care about our existing clients, and we ensure help is always on hand when you need it.
Fill out one of our quick and easy forms, and we will contact you back with how we can help.
Lost your pendant?
If you have lost your pendant we can provide you with a new one.
Options for replacement pendants are as follows;
Lost Myamie pendant
£60.00 postal, £90.00 week-day visit, £130.00 out of hours visit
Lost Falls pendant (Replacement cannot be posted, visit only)
£80.00 lost at time of cancellation, £110.00 week-day visit, £150.00 out of hours visit
Lost Chiptech Basic pendant
£60.00 postal, £90.00 week-day visit, £130.00 out of hours visit
Lost Chiptech Falls pendant (Replacement cannot be posted, visit only)
£80.00 lost at time of cancellation, £110.00 week-day visit, £150.00 out of hours visit
Lost GO Button
£230.00
My Amie Pendant Installation Guide
If you have received a new My Amie (red button) pendant from us and need to program it into your alarm, please read our installation guide below.
Need an additional pendant?
If you would like an additional pendant for your Careline Personal Alarm we can arrange a visit to install one for an extra 70p per week.
Enquire below and we will contact you with details.
Need a new wrist strap or neck cord?
If your wrist strap or neck cord becomes damaged or is lost we can send out a replacement to you.
Enquire below and we will contact you with details.
Do you have a payment query?
If you have a query regarding one of your payments enquire below and we will contact you with details.
Do you need to change your nominated contact information?
If you need to change contact information for your nominated contacts (neighbours, family etc.), the easiest way to do so is to press your alarm button and speak to the monitoring centre via the alarm base unit or GO pendant.
Do you have an alarm fault?
If your alarm is giving a warning message or is not working, please contact us immediately on 01553 616200.
Would you like to cancel your service?
If you would like to cancel your Careline, please fill out our form below.
Client contacts
If you are a nominated contact person for someone with a Careline alarm and would like to find out more information, please visit the link below
If you still need help and assistance, please contact us, and we will be glad to help you:
