Who are we?

Careline Community Service is a personal alarm service operated by the Borough Council of King’s Lynn and West Norfolk. We support thousands of people across Norfolk and parts of Cambridgeshire, Suffolk and Lincolnshire, to remain living independently in their own home. Our service provides you with peace of mind that help is just the touch of a button away.

  • Personal in-home installation and servicing by a member of our team

  • No upfront fees

  • Rolling contract with the option to cancel at any time you want

  • Once cancelled, you are only charged until the end of the month in which the equipment is returned

  • Home visits available for faults or problems

Products and services

Careline Digital Home Alarm

Careline Basic Home Alarm

Careline GO Mobile Alarm

Key safe

Smoke and carbon monoxide alarms

Assistive technology

Information on the digital switchover and how your analogue alarm should be set up.

Our year in numbers – 2023

2108

amount of ambulances requested last year

1943

amount of falls recorded last year

97.2%

percentage of calls answered in 60 seconds

43

amount of fire services requested last year

60731

amount of alarm calls received last year

Customer support

Get in touch with any enquiry about an existing Careline alarm.

Here’s what our customers say about us

Mrs F – King’s Lynn

Careline has given me more independence and feeling that there is always someone there to help me if I am in trouble or difficulty.

Mrs A – King’s Lynn

I live alone and I feel more secure and now have more peace of mind. More peace of mind is great help when you get old.

Mrs Y – Downham Market

The service you provide is excellent, someone you can trust with council backing, long may it continue.

© Careline Community Service | Borough Council of King's Lynn & West Norfolk